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Grind Coffee Bar Receipt Calling Customers ‘F***ers’

August 15th, 2013

A coffee shop found itself in hot water last month after one of its customers didn’t take too kindly to the offensive message written on her receipt.

The controversy started on July 6, when University College London student Naomi Bloomer ordered some drinks and a brownie from the Grind Coffee Bar in a London shopping center, Metro reports.

But when Bloomer glanced down at her receipt, she noticed that along with her itemized purchases someone had added, “f***ers all come at once.”


An angry Bloomer told the London Evening Standard that she lodged several complaints with officials at Westfield Shopping Centre in Stratford City, London, but was ignored each time.

“I just wanted an apology, just a simple acknowledgement that this was wrong,” Bloomer told the Standard. “The part that really gets to me is that they clearly don’t care about customer service at all.”

The chain’s owner Dave Dickinson apologized to Bloomer on Sunday, according to the Standard. And on Twitter the next day, the company seemed eager to put the incident — and bad publicity — behind it.

@Camdencoffee Thanks guys. We’re hoping one story doesn’t undo 4 years of hard work.

— Grind Coffee Bar (@GrindCoffeeBar) August 12, 2013

Across the pond, controversial or racist receipts have been making waves in recent months. Earlier this year, a St. Louis pastor apparently refused to leave the suggested 18 percent gratuity for her waitress, explaining that she gives God 10 percent. Applebee’s later fired the employee for posting a picture of the message on the receipt. In another case, a New Jersey CVS employee called a Korean customer “Lee, Ching Chong” on an order slip. The incident eventually led to a $1 million discrimination lawsuit.



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