Tech Support: "O.K. Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager."

Customer: "I don't have a 'P'."

Tech: "On your keyboard, Bob."

Customer: "What do you mean?"

Tech: "'P' on your keyboard, Bob."

Customer: "I'm not going to do that!"